Returns, Refunds & Replacements

Please inspect your order as soon as you receive it. Products must be returned in their original condition and packaging. For hygiene reasons, opened or used beauty and personal-care products may not be eligible for return unless they arrived damaged, defective, or incorrect.

24-Hour Money-Back Guarantee

If your product arrives damaged, defective, or incorrect, you may request a refund within 24 hours of receiving your order.

Please contact us at info@jourina.co with your order details and clear photos or videos showing the issue. Once your request is reviewed and approved, we will provide you with the return instructions.

If the issue is confirmed to be our responsibility, JOURINA will cover the return delivery costs.

48-Hour Replacement Guarantee

If your product arrives damaged, defective, or incorrect, you may request a replacement within 48 hours of receiving your order.

Please provide clear photos or videos showing the issue. Once your request is reviewed and approved, we will arrange the replacement. If the issue is confirmed to be our responsibility, JOURINA will cover the applicable collection and replacement delivery costs.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued using the appropriate refund method. For Cash on Delivery (COD) orders, we will provide you with the available refund instructions.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact us:

Email: info@jourina.co
WhatsApp: +961 76 901 711